General Information
San Francisco Paratransit is a van and taxi program for people unable to independently use public transit because of a disability or disabling health condition. Since 1990, the Americans with Disabilities Act (ADA) has required all public transit agencies to provide paratransit services to qualified disabled people.
San Francisco Municipal Railway (Muni) has provided paratransit services for more than 25 years. Muni contracts with a “Paratransit Broker” to manage the service. The Paratransit Broker contracts with van and taxi companies to provide transportation.
What Types of Paratransit Services are Provided in San Francisco?
We provide three main types of service:
SF Access – Paratransit Service
SF Access is a pre-scheduled, ADA-compliant van service providing door-to-door transportation. Additionally, it is a shared-ride service. You must make reservations from one to seven days before the day of your trip, and service is provided within one hour of your requested pick-up time. For additional information on SF Access, see the Van & ADA Access Services section, or download the Rider’s Guide 2 (opens in new window)(.pdf)
.
Taxi Services
Paratransit taxi is the general-public, curb-to-curb taxi service. This is not an
ADA service, but many riders find that it better meets their transportation needs.
Currently, due to budget constraints, taxi service is not available to most new
customers. Some exceptions are made for wheelchair users, those needing kidney dialysis,
and people over 80 years of age. For additional information on the taxi program,
please see the Taxi & Ramp Taxi Services
or download the Rider’s Guide 3 (opens
in new window)(.pdf)
.
Group Van Service
Group Van is a pre-scheduled van service providing door-to-door transportation to
groups of ADAeligible riders attending agency programs such as Adult Day Health
Care, senior centers, or work sites.