SF Access Information:
San Francisco Paratransit now accepts Visa and MasterCard in the Office Lobby.
Welcome to SF Paratransit, a service of the San Francisco Municipal Transportation Agency (SFMTA). SFMTA has been proudly providing paratransit services since 1978.
The mission of SF Paratransit is to provide van and taxi services to people with disabilities, unable to independently use public transit due to a disability or disabling health condition. SF Paratransit provides complementary paratransit services for the SFMTA in accordance with the Americans with Disabilities Act (ADA); SF Access is the ADA-required complementary service.
SF Paratransit also provides premium paratransit services not required by the ADA: Paratransit Taxi, SFMTA Group Van, DAAS Group Van, DAAS Shopping Shuttle, and Shop-a-Round.
SF Paratransit performs about 800,000 passenger trips annually. Two-thirds of all trips are provided by our van operated services. The remaining third of our trips are provided by taxicabs. All vans used to provide SF Paratransit services are wheelchair accessible. Additionally, 100 San Francisco taxicabs are ramp equipped and able to accomodate wheelchair passengers who are unable to transfer out of a wheelchair. SFMTA contracts a Pararansit Broker to manage SF Paratransit. The paratransit broker sub-contracts with van and taxi companies to provide paratransit services. Many of our service providers are small, locally owned and operated businesses and not-for-profit organizations.
Thank you and enjoy your ride!
SF Paratransit Selected as
Paratransit System of the Year
The SFMTA Paratransit Program was selected as Paratransit System of the Year by CalACT, the California Association for Coordinated Transportation, which is the industry association for small, rural and specialized transportation providers in California. The SFMTA was selected for its role as a leader in developing innovative approaches to providing services to its senior and disabled residents. SFMTA's Paratransit Program was lauded for innovations such as the SFMTA-subsidized taxi program, allowing riders to purchase $30 worth of taxi value for $5.50; the Shop A Round program providing round trips to shops and markets; and its Van Gogh program, addressing social isolation by providing groups of seniors transportation to plays, movies, museums and other cultural events. The Accessible Services Paratransit Debit Card, which replaced paper scrip, was cited as a technological innovation that allows for more efficient electronic data collection and a more user-friendly customer experience.
Congratulations to Kate Toran, Annette Williams and the entire
team at Taxi and Accessible Services for your great work!
Paratransit Heroes: Compassion in Action
Check out the SF Paratransit Driver Appreciation video, Paratransit Heroes: Compassion in Action.
We’re proud of our drivers and the service they provide to the community. Write in and tell us about
your favorite driver or experience on SF Paratransit.
To watch this video with captions, click on the following link.
(Click on links below)
General Information - Rider’s Guide #1 | PDF version
- Visit our Resources Page for other resources/forms.
Esta información esta disponible en español. Para mas información, favor de
llamar al (415) 351-7000 ext. 204.
以 上 有 中 文 資 料 提 供. 請 致 電 (415) 351-7000 按 205 分 機 索 取.
Эту информацию вы можете получить на русском языке. Пожалуйста,
позвоните по телефону (415) 351-7000 ext.206. Спасибо.