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Important Changes to the SF Paratransit Program Effective September 1, 2014:

NEW: $2.25 for all one-way van rides.

NEW: $5.50 for each $30.00 of taxi value.

This change was adopted by the SFMTA Board of Directors on April 15, 2014 and impacts all SF Paratransit trips including SF Access, Shop-A-Round, and Van Gogh.


Welcome to SF Paratransit, a service of the San Francisco Municipal Transportation Agency (SFMTA). SFMTA has been proudly providing paratransit services since 1978.

The mission of SF Paratransit is to provide van and taxi services to people with disabilities, unable to independently use public transit due to a disability or disabling health condition.  SF Paratransit provides complementary paratransit services for the San Francisco Municipal Railway (Muni) in accordance with the Americans with Disabilities Act (ADA); SF Access is the ADA-required complimentary service.  SF Paratransit also provides premium paratransit services not required by the ADA: Paratransit Taxi, SFMTA Group Van, DAAS Group Van, DAAS Shopping Shuttle, and Shop-a-Round. 

Annually SF Paratransit performs nearly 800,000 passenger trips.  Nearly two-thirds of all trips are provided by our van operated services.  The remaining third of our trips are provided by taxicabs.  All vans used to provide SF Paratransit services are wheelchair accessible.  Additionally, over 100 San Francisco taxicabs are ramp equipped and able to accomodate wheelchair passengers who are unable to transfer out of a wheelchair.  Muni contracts with a “Pararansit Broker” to manage SF Paratransit.  The paratransit broker sub-contracts with van and taxi companies to provide paratransit services.  Many of our servive providers are small, locally owned and operated businesses and not-for-profit organizations.

Thank you for visiting, and enjoy your ride!

Paratransit Heroes: Compassion in Action 

Check out the SF Paratransit Driver Appreciation video, Paratransit Heroes: Compassion in Action.
We’re proud of our drivers and the service they provide to the community. Write in and tell us about
your favorite driver or experience on SF Paratransit.

To watch this video with captions, click on the following link.

How To Reach Us:

SF Access Telephone    Hours of Operation

"Where's My Ride?” Inquiries 

Sunday - Saturday
6:00 A.M. - 7:00 P.M.

All hours
Broker Office   Hours of Operation
Lobby Hours:   Monday - Friday
9:00 A.M. - 4:45 P.M.
Broker Telephone Lines Telephone Hours of Operation
Administration: 351-7000 Monday - Friday
8:00 A.M. - 5:00 P.M.
Eligibility: 351-7050
Taxi Accounts (Debit card)
and SF Access Tickets:
Customer Service: 351-7052
Shop-a-Round Information: 351-7094

All telephone numbers are 415 area code.   

Additional phone numbers may be found on the Contact Us page.

Rider's Guides and Other Important Resources:

(Click on links below)

Esta información esta disponible en español. Para mas información, favor de
llamar al (415) 351-7000 ext. 244 o 263.

以 上 有 中 文 資 料 提 供. 請 致 電 (415) 351-7000 按 246 分 機 索 取.

Эту информацию вы можете получить на русском языке.  Пожалуйста,
позвоните по телефону (415) 351-7000 ext.201 или ext. 247.  Спасибо.

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