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Services Overview

Below is a list of the principle services offered by SF Paratransit.  SF Access, Paratransit Taxi, Ramp Taxi and Group Van services all require that riders meet eligibility requirements set forth by the Americans with Disabilites Act (ADA).  Persons who are not ADA eligible may qualify for Shop-a-Round.  Your eligibility for each service will be determined during the eligibility certification process after receipt of a completed application.

What types of Paratransit services are provided in San Francisco?

We provide four main types of service:

SF Access –  ADA Paratransit

SF Access is a pre-scheduled, ADA-compliant van service providing door-to-door transportation. Additionally, it is a shared-ride service. You must make reservations from one to seven days before the day of your trip, and service is provided within one hour of your requested pick-up time. For additional information on SF Access (click here).

Paratransit Taxi & Ramp Taxi

Paratransit Taxi utilizes the general public, curb-to-curb taxi and ramp taxi services. This is not an ADA service, but many riders find that it better meets their transportation needs. Currently, due to budget constraints, taxi service is not available to most new customers.  Some exceptions are made for wheelchair users, those needing kidney dialysis, and people over 80 years of age.  For additional information on Taxi & Ramp Taxi Services (click here).

Group Van

Group Van is a pre-scheduled van service providing door-to-door transportation to groups of ADA eligible riders attending agency programs such as Adult Day Health Care, senior centers, or work sites.

Shop-a-Round

Shop-a-Round is a convenient, low-cost shuttle that makes it easier to go grocery shopping.  The service offers registered seniors and people with disabilities personalized assistance that is not available on Muni.  A customer does not have to be ADA paratransit eligible to use the service.  The service takes a number of customers to the store or market in San Francisco where they want to shop. The driver will help carry groceries on and off the shuttle.  For more information on Shop-a-Round  (click here).

Where does SF Paratransit provide service?

Service is provided throughout San Francisco, to Treasure Island, and to the northern most part of Daly City in San Mateo County. The Daly City Boundary encompasses a ¾ mile zone from any San Francisco MUNI route. Also on weekends and holidays, service is provided to the Marin Headlands along Muni's Route 76 line.

The service area does not include the San Francisco International Airport.
For trips to destinations outside of the service area, you must use other regional paratransit services, which are described in Riders’ Guide 1.

If you are not sure if your trip is within the SF Paratransit service area, please call SF Paratransit at
(415) 351-7052.

How do I get information on taking Paratransit to neighboring counties?

ADA paratransit service is provided to and from neighboring counties. Please contact those individual programs for reservations, program rules and fares:

  • Alameda County (East Bay Paratransit): (510) 287-5000 or (800) 555-8085
  • Marin County (WhistleStop Wheels) – (800) 454-0964
  • San Mateo County (Redi-Wheels) – (650) 508-6337 or (650) 508-6241
  • Transit and Paratransit Information for all agencies in the Bay Area – 511 (from any area code)

If you experience a problem scheduling a ride with a paratransit service outside of San Francisco, please call our office at (415) 351-7050 to have your SF Paratransit eligibility confirmed with the other agency.

What if I leave the Bay Area and need Paratransit?

Once you are ADA-certified to use paratransit, you are also eligible to receive paratransit services in other cities and states. We suggest that prior to your trip you contact the transit agency in the city to which you are traveling. They will give you information about arrangements, fares, operating times, and schedules.

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