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The SF Paratransit Taxi program is not an “Americans with Disabilities Act” (ADA) paratransit service, because in some cases it does not meet the minimum requirements. However, it is similar to ADA paratransit service and it may satisfy the transportation needs of many ADA-certified riders.  Some individuals may prefer the convenience of same day taxi services to the pre-scheduled ADA paratransit van service (SF Access).

Prior to using SF Paratransit Taxi service, you must first register with us for taxi eligibility.  Upon approval by SF Paratransit, we will issue you a SF Paratransit debit card /photo ID and assign a monthly purchase allotment.  You must purchase and add value to your debit card in order to be able to use it in a cab.  For every $6.00 you pay into your debit card account or “reserve balance", SF Paratransit will add $30 of “value” to your debit card on the effective date of your monthly purchase, up to the maximum authorized by your monthly allotment.

Please immediately report to SF Paratransit at (415) 351-7052 if your SF Paratransit debit card becomes lost or stolen.  SF Paratransit will mail you a replacement card with a new card number.  After you receive your new or replacement card, you must activate the card by calling our automated system at (877) SFTAXI1 or (877) 738-2941 and complete the activation process.  The same number may be used at anytime to check the balance on your SF Paratransit debit card.

The majority of taxis within San Francisco are hybrid-powered sedans or SUV's. In addition, over 100 “ramp taxis” equipped with wheelchair accessible ramps operate within the City and County.  If you are travelling using a wheelchair or similar mobility device and are unable to transfer out of your mobility device, please inform the taxi company that you will need a ramp taxi at the time you request a cab ride.

If you board a cab with the intent to pay for the trip using your debit card, please present the card to the driver when you board.  This will allow the driver to confirm that you have sufficient balance on your card to cover the estimated cost of your trip.  The system will only display to the driver the exact amount on your card if the balance is less than $75.   SF Paratransit does not allow round trips, wait trips, or trips outisde of the SF Paratransit service area.  WAV  Accessible Taxi

For more information about the SF Paratransit Taxi service see our Riders’ Guide 3.

For a list of participating San Francisco taxi companies and their dispatch phone numbers, click here.  |  PDF version

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