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Service Impacts

SF Paratransit will continue to operate during winter storms but some trips may be delayed. During severe weather, we recommend that all riders call the SF Paratransit office at (415) 351-7000 or visit the SF Paratransit website, for more information regarding any service disruptions. If you have an SF Access or Shop-a-Round ride scheduled, please call “Where's My Ride?” at (415) 285-6945 (option 3) to receive up-to-date information regarding the status of your ride. If you use SF Paratransit taxi services, please anticipate delays too as taxis will be in greater demand and will be subject to traffic delays during storms or inclement weather.  If you ride Group Van services, your assigned service provider will communicate delays to you or you should contact your activity center for more information.

Passenger - Emergency Preparedness Guidelines

Emergency preparedness requires all to be prepared.

While each person's abilities and needs are unique, every individual can take steps to prepare for all kinds of emergencies from fires to earthquakes.  By evaluating your own personal needs and making an emergency plan that fits those needs, you will be assisting SF Paratransit to respond to all our passenger needs during an emergency.  This guide outlines common sense measures individuals with disabilities, special needs, and their caregivers can take to start preparing for emergencies before they happen.  Preparing makes sense for people with disabilities and special needs.

Step One - Make an Emergency Supply Kit

The first step is to consider how an emergency might affect your individual needs.  Plan to make it on
your own for at least three days.  It's possible that you will not have access to a medical facility or even a pharmacy.  It is crucial that you and your family think about what kinds of resources you use on a daily basis and what you might do if those resources are limited or not available.

Recommended basic emergency supplies include:

  • Water - one gallon per person per day for at least three days, for
    drinking and sanitation
  • Food - at least a three-day supply of non-perishable food and a
    can opener if kit contains canned food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with
    tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask to help filter contaminated air and plastic sheeting and
    duct tape to shelter-in-place
  • Moist towelettes, garbage bags, and plastic ties for personal
  • Wrench or pliers to turn off utilities
  • Local maps

Step Two - Have a Plan

The reality of a disaster situation is that you will likely not have access to everyday conveniences.  To plan in advance, think through the details of your everyday life.  If there are people who assist you on a daily basis, list who they are and how you will contact them in an emergency.  Create your own personal support network by identifying others who will help you in an emergency.  Think about what modes of transportation you use and what alternative modes could serve as back-ups.  Passengers using SF Paratransit services should be sure that alternatives are also accessible.  If you have tools or aids specific to your disability, plan how you would cope without them.  For example, if you use a communication device, mobility aid, or rely on a service animal, what will you do if these are not available?  If you are dependent on life-sustaining equipment or treatment such as dialysis machine, find out the location and availability of more than one facility.  For every aspect of your daily routine, plan an alternative procedure.  Make a plan and write it down.  Keep a copy of your plan in your emergency supply kit and a list of important information and contacts in your wallet.  Share your plan with your family, friends, care providers, and others in your personal support network.

Create a Personal Support Network

If you anticipate needing assistance during a disaster, make a list of family, friends, and others who will be part of your plan.

Develop a Family Communications Plan

Your family may not be together when disaster strikes, so plan how you will contact one another and review what you will do in different situations.  You may have trouble getting through, or the phone system may be shut down all together - be patient.

Deciding to Stay or Go

In any emergency, local authorities may or may not immediately be able to provide information on what is happening and what you should do.  Monitor television or radio news reports for information or official instructions as they become available.

Consider Your Service Animal or Pet

If you are going to a public shelter, it is important to understand that by law only service animals must be allowed inside.  Plan in advance, for shelter alternatives that will work for both you and your animals.

Staying Put

Whether you are at home or elsewhere, there may be situations when it's simply best to stay where you are and avoid any uncertainty outside.  That may include remaining with your paratransit driver and vehicle.


Plan how you will get away and anticipate where you will go.  Choose several destinations in different directions so you have options in an emergency.  SF Paratransit has designated staging areas for drivers and passengers to assemble and meet throughout the greater San Francisco Bay Area in the event of an emergency.  If you are using paratransit services during an emergency your driver may take you to one of the designated staging areas.  Plan to stay at the staging area until directed otherwise by emergency services personnel.

Step Three - Be Prepared

Be prepared to adapt this information to your personal circumstances and make every effort to follow instructions received from authorities on the scene.  Above all, stay calm, be patient and think before you act. With preparations, you can be ready for the unexpected.

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