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San Francisco Paratransit

68 12th Street, 1st Floor
San Francisco, CA 94103-1297

Our E-mail address:

SF Access & Shop-a-RoundTelephone   Hours of Operation

"Where's My Ride?” Inquiries 
(415) 285-6945

(415) 285-6945
Sunday - Saturday
7:00 A.M. - 6:00 P.M.

24 Hours
Administrative Office Hours of Operation
Lobby Hours: Monday - Friday
9:00 A.M. - 4:45 P.M.
Administration Telephone LinesTelephoneHours of Operation
Administration:(415) 351-7000Monday - Friday
8:00 A.M. - 5:00 P.M.
Administration Fax:(415) 351-3134
Taxi Accounts (Debit card)
and SF Access Tickets:
(415) 351-7051
Customer Service/Complaints/Compliments:(415) 351-7052
Shop-a-Round Information:(415) 351-7094
Certification/Eligibility (415) 351-7050
Certification/Eligibility Fax (415) 351-3135
TTY (415) 351-3942

Helping Wheels Program

Fare assistance fund for limited income passengers with immediate, short-term needs, such as:

  • Dialysis
  • Sudden unexpected medical need requiring many trips
  • Loss of residence or possessions due to fire, vandalism or theft
  • Other significant need
Helping Wheels Message Center (415) 351-7070

San Francisco Municipal Transportation Agency

Accessible Services Office
1 South Van Ness, 7th Floor
San Francisco, CA 94103-5439
(415) 701-4485
TTY (415) 701-4730
Fax Number (415) 701-4278
Muni Bus & Muni Metro Info 311
Regional Discount ID Office (415) 252-3291
(415) 701-4485
or 311

Mayor's Office on Disabilities

Main Number (415) 554-6789

Transportation Services

Taxi Information Hotline (415) 351-7090
General Taxi Program Information  
To report fraud or misuse of taxi debit card payment, call toll-free

(Anonymous tips can be reported.)


Assistance in Alternative Languages and Accessible Formats 

Assistance is available in accessible formats. For more information, please call (415) 351-7000; TTY (415) 351-3945.

Esta información esta disponible en español. Para mas información, favor de llamar al (415) 351-7004.

以 上 有 中 文 資 料 提 供. 請 致 電 (415) 351-7005.

Эту информацию вы можете получить на русском языке.  Пожалуйста, позвоните по телефону (415) 351-7006.  Спасибо.

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