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SF Paratransit has introduced the SF Access TripInfo Line to provide automated telephone Trip Reminders the day before your scheduled trip and Imminent Arrival Updates on the day of service.

Trip Reminders the Day Before

Would you like us to remind you of your scheduled trip?
The SF Access TripInfo Line can call you the evening before your trip to remind you of your scheduled ride.

Imminent Arrival Updates the Day of Service

Wondering if your van will be on time?
The SF Access TripInfo Line can call you 10 minutes before your promised pickup time to let you know if the van is on time or running late. In the event of a delay, we want you to be aware of it and we’ll give you a new expected van arrival time.

How it Works

You can choose what types of calls you would like to receive for all your SF Access trips, whether you’re making a one-time trip or you have a subscription trip.
When you call to make your SF Access trip reservation, we will ask if you would like to receive a Trip Reminder call the evening before your trip and an Imminent Arrival Update call the day of your trip.
  • If you request a “Trip Reminder” call, expect your reminder call the day before your scheduled ride between 6:00 pm and 9:00 pm.  The call will be made to the home phone you provided us when you registered with us unless you designate we call a different number.
  • “Imminent Arrival Update” calls are made 10 minutes before your promised pickup time on the day of your trip.  This call is made to the phone number you designate.  If you do not designate a number, we will call the home phone you provided.

If you are not available to pick up the phone, the SF Access TripInfo Line will leave a message on your voice mail system or answering machine.

All SF Access TripInfo calls will play twice, so if you missed some information on the first message, stay on the phone line and the message will repeat.

To make changes to TripInfo information for existing or new subscription trips, please call Reservations at 1-415-285-6945.

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