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SF Access Reservations

1-415-285-6945, then press Option 2

SF Access Where's My Ride

1-415-285-6945, then press Option 3

SF Paratransit Administrative Office


SF Paratransit Taxi Online

 Manage your SF Paratransit Taxi Debit Card online, at SFParatransitTaxi.SFMTA.com

Learn how to Hail a Taxi on a Smart Phone or Tablet

 Flywheel-The Taxi App works with many local taxi companies, so it's easy to hail a nearby taxi when you need one. Click here to learn more.


Bike Share Program for People with Disabilities Launches in San Francisco

Click here to learn more.

Introducing SF Paratransit Taxi Online

We are pleased to announce SF Paratransit Taxi Online, a new tool to manage your SF Paratransit Taxi Debit Card account online!  With SF Paratransit Taxi Online, you can:

  • Check your card balance and the amount in your reserve account
  • Make a purchase
  • Review your purchase history
  • View your recent taxi trips
  • Find out when your next purchase date is (or when your next allotment will be added to your card)
  • Report a lost or stolen card

To use SF Paratransit Taxi Online, visit SFParatransitTaxi.SFMTA.com.


Effective November 8, 2019, National Cab and Veterans Cab have been reinstated into the SF Paratransit Taxi program. Click here for a list of taxi companies that participate in the SF Paratransit Taxi program.




There are several transit and traffic impacts due to the temporary closure of the Salesforce Transit Center and the closure of Fremont Street between Mission and Howard, particularly during peak commute hours.  Motorists are kindly asked to avoid driving downtown, transit riders are encouraged to allow extra time for their commute and call 511 or go to 511.org to get up-to-the-minute transit information.  Paratransit riders may call 1-415-285-6945 if they wish to cancel a ride or check on the status of an existing reservation.

Transit lines that serve the Salesforce Transit Center are fully operational, but have been diverted to the Temporary Transbay Terminal at Howard and Main streets. AC Transit and SFMTA report that despite the temporary closure of the Salesforce Transit Center and Fremont Street, Transbay Bus Lines and Muni lines serving the transit center continue to fully operate.

AC Transit Lines: B, C, CB, E, F, FS, G, H, J, L, LA, LC, NL, NX, NXC, NX1, NX2, NX3, NX4, O, OX, P, S, SB, V, W, Z will drop off and depart from the previously used bus bays at the Temporary Transbay Terminal.

Muni routes will drop off and depart from the Temporary Transbay Terminal. Affected routes include:

• 5 Fulton, 5R Fulton Rapid (On Howard at Main)

• 7 Haight/Noriega (On Main at Howard)

• 25 Treasure Island (On Beale and Folsom)

• 38 Geary, 38 Geary Rapid (On Main at Howard)


Ambassadors will be onsite to direct riders to boarding locations and provide updated transit information.

Casual carpool drop-off, in the South of Market neighborhood, may be affected by the Fremont Street closure.

Paratransit transfer points may change. Check with paratransit providers for details.

Bay Area Rapid Transit (BART) will run long trains and will monitor passenger flow throughout the commute hours to address impacts to BART service.

No matter how you travel into San Francisco, we request that you allow additional time during your commute.

Call 511 or go to 511.org to see the latest transit information.

Salesforce Transit Center was temporarily closed beginning September 25, 2018, after a fissure in one of the steel beams in the ceiling of the third level Bus Deck near Fremont Street was discovered. Out of an abundance of caution, the Transbay Joint Powers Authority, after conferring with design engineers and contractors, temporarily closed the transit center as the agency works with Webcor/Obayashi and structural engineers Thornton Tomasetti to investigate and repair this issue and conduct an exhaustive inspection of all steel beams throughout the center. Inspections are currently underway.

“We apologize for this inconvenience to the public and commuters. The safety of everyone who visits the Salesforce Transit Center is our highest priority and we will work expeditiously to address and rectify this situation,” said Mark Zabaneh, Executive Director of the Transbay Joint Powers Authority. “While this appears to be a localized issue and we have no information that suggests it is widespread, it is our duty to confirm this before we allow public access to the facility and continue service.”


Welcome to SF Paratransit, a service of the San Francisco Municipal Transportation Agency (SFMTA). SFMTA has been proudly providing paratransit services since 1978.

The mission of SF Paratransit is to provide van and taxi services to people with disabilities, unable to independently use public transit due to a disability or disabling health condition.  SF Paratransit provides complementary paratransit services for the SFMTA in accordance with the Americans with Disabilities Act (ADA); SF Access is the ADA-required complementary service. 

SF Paratransit also provides premium paratransit services not required by the ADA: Paratransit Taxi, SFMTA Group Van, DAAS Group Van, DAAS Shopping Shuttle, and Shop-a-Round. 

SF Paratransit performs about 800,000 passenger trips annually. Two-thirds of all trips are provided by our van operated services.  The remaining third of our trips are provided by taxicabs.  All vans used to provide SF Paratransit services are wheelchair accessible. Additionally, 100 San Francisco taxicabs are ramp equipped and able to accomodate wheelchair passengers who are unable to transfer out of a wheelchair. SFMTA contracts a Pararansit Broker to manage SF Paratransit. The paratransit broker sub-contracts with van and taxi companies to provide paratransit services.  Many of our service providers are small, locally owned and operated businesses and not-for-profit organizations.

Thank you and enjoy your ride!

Van Ness Improvement Project  

The City and County of San Francisco are making major improvements to Van Ness Avenue to rehabilitate and revitalize the aging infrastructure on this historic San Francisco thoroughfare.

This civic improvement project will bring San Francisco its first Bus Rapid Transit system, a globally proven solution to improve transit service and address traffic congestion on Van Ness Avenue, which is part of U.S. Route 101 through the city and a major regional arterial.

To maximize benefits of construction, the City will also be replacing major utilities including water, sewer and emergency firefighting water systems, repaving Van Ness Avenue, enhancing streetlights and landscaping, and installing new sidewalk lighting and rain and rain gardens.

To find out more information about the Van Ness Improvement Project, please click here to visit SFMTA's informational webpage about the project.

If you wish to receive email or SMS updates from SFMTA regarding the Van Ness Improvement Project, please click here.

SF Paratransit Selected as
Paratransit System of the Year

The SFMTA Paratransit Program was selected as Paratransit System of the Year by CalACT, the California Association for Coordinated Transportation, which is the industry association for small, rural and specialized transportation providers in California. The SFMTA was selected for its role as a leader in developing innovative approaches to providing services to its senior and disabled residents. SFMTA's Paratransit Program was lauded for innovations such as the SFMTA-subsidized taxi program, allowing riders to purchase $30 worth of taxi value for $6.00; the Shop A Round program providing round trips to shops and markets; and its Van Gogh program, addressing social isolation by providing groups of seniors transportation to plays, movies, museums and other cultural events. The Accessible Services Paratransit Debit Card, which replaced paper scrip, was cited as a technological innovation that allows for more efficient electronic data collection and a more user-friendly customer experience.  

Congratulations to Kate Toran, Annette Williams and the entire
team at Taxi and Accessible Services for your great work!

Paratransit Heroes: Compassion in Action 

Check out the SF Paratransit Driver Appreciation video, Paratransit Heroes: Compassion in Action.
We’re proud of our drivers and the service they provide to the community. Write in and tell us about
your favorite driver or experience on SF Paratransit.

To watch this video with captions, click on the following link.

Important Resources:

(Click on links below)

Esta información esta disponible en español. Para mas información, favor de
llamar al (415) 351-7000 ext. 204.

以 上 有 中 文 資 料 提 供. 請 致 電 (415) 351-7000 按 205 分 機 索 取.

Эту информацию вы можете получить на русском языке.  Пожалуйста,
позвоните по телефону (415) 351-7000 ext.206.  Спасибо.


Title VI Discrimination and Complaints

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 Free Language Assistance


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