Rules and Policies
- General Rules & Policies- Rider's Guide 1
- SF Access Rules & Policies- Rider's Guide 2
- Paratransit Taxi Rules & Policies- Rider's Guide 3
Contact SF Paratransit at (415) 351-7052 for additional information.
Requests for a Reasonable Modification of SF Paratransit Policies and Procedures
SF Paratransit is committed to ensuring full access to our services.
If you believe there is a modification to a SF Paratransit policy or procedure which will make our system accessible to you, and it can be reasonably made, SF Paratransit will make every effort to accommodate your request.
To request a reasonable modification to an SF Paratransit policy or procedure, please contact SF Paratransit Customer Service at 415 351-7052 or Kent Hinton, Director of Operations at (415) 351-7060. You may also contact Matthew West at the SFMTA Accessible Services
Department at (415) 701-4439 or via email at firstname.lastname@example.org.
If we are unable to accommodate your request, we will let you know and also provide you with information, in case you wish to appeal our