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Rules and Policies

Contact SF Paratransit at (415) 351-7052 for additional information.

Requests for a Reasonable Modification of SF Paratransit Policies and Procedures

SF Paratransit is committed to ensuring full access to our services.

If you believe there is a modification to a SF Paratransit policy or procedure which will make our system accessible to you, and it can be reasonably made, SF Paratransit will make every effort to accommodate your request.

To request a reasonable modification to an SF Paratransit policy or procedure, please contact SF Paratransit Customer Service at 415 351-7052 or Kent Hinton, Director of Operations at (415) 351-7060. You may also contact Matthew West at the SFMTA Accessible Services
Department at (415) 701-4439 or via email at matthew.west@sfmta.com.

If we are unable to accommodate your request, we will let you know and also provide you with information, in case you wish to appeal our
decision.

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