To be eligible for paratransit, you must be unable to use Muni’s accessible buses, trains, or streetcars some or all of the time, without the aid of another person. Guidelines for eligibility come from the Americans with Disabilities Act (ADA).
You are eligible to use paratransit services if you fall into one of the following categories:
1: You are unable to use the fixed route system. You are unable to independently board, ride, or disembark from an accessible Muni bus, train, streetcar or BART train some or all of the time.
2: The fixed-route system is not accessible. You are functionally able to independently navigate, board, ride, and disembark from an accessible Muni or BART vehicle, but there are no accessible vehicles on the route providing service to a particular destination. Riders in this category must use accessible Muni or BART routes/vehicles whenever they are available.
3: You are not able to get to or from the system. You have a specific impairment-related condition that prevents you from traveling to or from a bus stop or rail station some or all of the time.
For additional information about ADA paratransit eligibility, you may request a free copy of the “Accessible Transportation in the Bay Area” brochure from the SF Paratransit office at (415) 351-7000, TTY (415) 351-3942, or from the Metropolitan Transportation Commission at (510) 464-7700, TTY (510) 464-7769.