Trip Cancellations
Always cancel a scheduled trip as soon as you know you will not need that trip.
If you fail to cancel, or if you cancel less than two hours before the scheduled
trip, you may be assessed a "no-show." If you accumulate more than three verified
no-shows in any three-month period, your service may be suspended.
See the Rules & Pollicys -> Cancellations & No-Shows section or the
Rider's Guide #1 (opens in new window)(.pdf)
for information on "no-shows" and "suspensions."
Excessive Cancellations
Please do not schedule a ride simply to reserve space on a vehicle for possible
use, and then cancel the ride. Excessive cancellations could result in a warning,
and, if you continue, could result in suspension of services.
"Excessive cancellation" is determined when a rider establishes a pattern of recurring
or frequent cancellations over a period of time. Riders will be warned prior to
any suspension of service.
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