Scheduling a Ride on San Francisco Paratransit
On This Page
You must call and make a reservation for either ADA Lift Van or ADA Access services
at least the day before you need a ride, or up to seven days in advance. Reservations
are accepted seven days a week, between 7 am and 6 pm. Remember, you must call by
6 pm on the night before you need service.
When calling to reserve a ride, please have the following information ready:
- Either your paratransit ID number or your full name
- Your home address
- Pick-up address, including street number, street name, building name (such as "Western
Medical Clinic" or "Bay Bank"), suite number (if known), zip code, entry code for
any security entrances, and telephone number at your origin
- Your desired pick-up or appointment time
- Your requested return time, if you are scheduling a round trip
- Where you want to go: street number, street name, suite number, zip code, and phone
number at your destination (for example, your physician’s office telephone number).
Alert the reservation agent if you are scheduling a “multiple-leg” trip
- If you will be using a wheelchair or other mobility device
- If you will be bringing a service animal
- If you will be accompanied by an attendant and/or any companion
- If you will be traveling with a child under the age of six who weighs less than
60 pounds. If so, you must provide the child’s safety seat so that you may properly
secure the child in it. The driver will provide assistance if necessary
- Any other information you feel the paratransit driver should have to help you travel
in a safe and timely manner
When you call to schedule your ride, the reservation agent may need to ask you to
change your requested pick-up time in order to accommodate your ride request. The
ADA allows us to negotiate a revised pick-up time with you that may be up to one
hour before or after your requested pick up time. (However, if you give us a fixed
appointment time, we will only negotiate up to one hour before the necessary pick-up
time.) You must make
all schedule changes with the reservation agent. Please do
not ask the driver to change your return trip, place, or time.
Back to Top
Where To Call to Schedule or Check on an ADA Trip
All telephone numbers are in the 415 area code.
SF Access:
Mobility Plus Transportation
Lift Van Reservations & “Where’s My Ride?” - 285-6945
IN AN EMERGENCY… If you are experiencing a life-threatening emergency, always dial
9-1-1. San Francisco Paratransit does
not provide service for lifethreatening emergencies.
Back to Top