Same Day Trip Requests & Changes

Quick Facts

Same Day requests are not guaranteed and will be priorititized by the greatest need.

You are required to request a ride at least the day before you wish to travel. However, a limited number of "same-day" trips may be accommodated each day to help meet unexpected needs, such as unanticipated medical appointments. Such requests are not guaranteed. They will be prioritized according to trip purpose and the provider’s ability to accommodate the request. Priority will be given to medically necessary trips, including trips for repairing mobility aids.

If you call on the day of service to change your pick-up or drop-off time or address, that change is considered a "same-day" request and will be subject to these rules.