Who is Eligible for Paratransit Services?
On This Page
To be eligible for paratransit, you must be unable to use Muni’s accessible buses,
trains, or streetcars some or all of the time, without the aid of another person.
Guidelines for eligibility come from the Americans with Disabilities Act (ADA).
You are eligible to use paratransit services if you fall into one of the following
1: You are unable to use the fixed route system. You are unable to independently
board, ride, or disembark from an accessible Muni bus, train, streetcar or BART
train some or all of the time.
2: The fixed-route system is not accessible. You are functionally able to independently
navigate, board, ride, and disembark from an accessible Muni or BART vehicle, but
there are no accessible vehicles on the route providing service to a particular
destination. Riders in this category must use accessible Muni or BART routes/vehicles
whenever they are available.
3: You are not able to get to or from the system. You have a specific impairment-related
condition that prevents you from traveling to or from a bus stop or rail station
some or all of the time.
How can I find out more about ADA Paratransit Eligibility?
A video, “Community in Motion,” is available here (hi-speed or
dial-up) which explains ADA paratransit
eligibility, gives information about accessible Muni fixed-route and paratransit
services, and explains how to apply for paratransit service if you think you are
eligible. To receive a copy of this video, please contact San Francisco Paratransit
at 351-7000, TTY 351-3942. You may also view the video on Cable Channel 29. The main public library has the video available, and you
may request to see it at many senior centers in San Francisco.
For additional information about ADA Paratransit eligibility, you may request a
free copy of the “Accessible Transportation in the Bay Area” brochure from the S.F.
Paratransit office (415) 351-7000, TTY 351-3942 or from the Metropolitan Transportation
Commission at (510) 464-7700, TTY (510) 464-7769.
Back to Top